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CX-News: Feb 12, 2026 – What you need to know about MCP for Customer Support
Customer Experience News is a weekly newsletter about the most… Read more
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Claude Cowork Customer Support Plugin: A Full Breakdown
Anthropic Just Released a Customer Support Plugin for Claude. Here… Read more
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CX-News: Feb 5, 2026 – acquisition, metrics, AI tool enhancements
Customer Experience News is a weekly newsletter and video about… Read more
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CX-News: Jan 29, 2026 – Zendesk Unified Nav, Ada x Medallia, Channel Expansions
Customer Experience News is a weekly newsletter and video about… Read more
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CX-News: Jan 22, 2026 – Video Analysis, Voice Actions, and Smarter Knowledge
Welcome to the Customer Experience News, an outlet for Support… Read more
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One Slack Message Exposed 3 Gaps in My Support Team’s Processes
My top Technical Support said this to a customer, “You’re… Read more
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5 AI-focused LinkedIn Learning Courses
January’s full of noise about jumping to a new job.… Read more
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CX-News: Jan 15, 2026 – Voice AI is creating “ambient support”
Welcome to the Customer Experience News, an outlet for Support… Read more
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CX-News: Jan 8, 2026 – Stay updated on products you’re using
Welcome to Customer Experience News, a place to learn about… Read more
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Partner Your Support Team During Holidays — How to Scale Support Operations
Support volume reduces during holidays and year-end. Your team’s available,… Read more
