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CX-News: Mar 19, 2026 – AI agents designed to self-improve

Customer Experience News is a weekly newsletter and video about… Read more
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CX-News: Mar 5, 2026 – AI Moves From Suggesting to Executing Across Support Platforms

Customer Experience News is a weekly newsletter about the most… Read more
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CX-News: Feb 26, 2026 – Notion launches Custom Agents

Customer Experience News is a weekly newsletter about the most… Read more
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CX-News: Feb 19, 2026 – Software sheds its interface and Support needs to govern AI agents

Customer Experience News is a weekly newsletter and video about… Read more
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CX-News: Feb 12, 2026 – What you need to know about MCP for Customer Support

Customer Experience News is a weekly newsletter about the most… Read more
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Claude Cowork Customer Support Plugin: A Full Breakdown
Anthropic Just Released a Customer Support Plugin for Claude. Here… Read more
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CX-News: Feb 5, 2026 – acquisition, metrics, AI tool enhancements

Customer Experience News is a weekly newsletter and video about… Read more
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CX-News: Jan 29, 2026 – Zendesk Unified Nav, Ada x Medallia, Channel Expansions

Customer Experience News is a weekly newsletter and video about… Read more
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CX-News: Jan 22, 2026 – Video Analysis, Voice Actions, and Smarter Knowledge

Welcome to the Customer Experience News, an outlet for Support… Read more
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One Slack Message Exposed 3 Gaps in My Support Team’s Processes

My top Technical Support said this to a customer, “You’re… Read more
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5 AI-focused LinkedIn Learning Courses

January’s full of noise about jumping to a new job.… Read more
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CX-News: Jan 15, 2026 – Voice AI is creating “ambient support”

Welcome to the Customer Experience News, an outlet for Support… Read more
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CX-News: Jan 8, 2026 – Stay updated on products you’re using

Welcome to Customer Experience News, a place to learn about… Read more
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Partner Your Support Team During Holidays — How to Scale Support Operations

Support volume reduces during holidays and year-end. Your team’s available,… Read more
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Build Customer Support OKRs That Drive Results

Your support team closes 1,200 tickets per week. Your CSAT… Read more
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Customer Support shouldn’t find out about product launches from customers

How shocking is it to find out about a feature… Read more
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Do customers NEED to call you?

“When the VP asked me to start supporting customers over… Read more
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The real AI Chatbot metrics that matter

Today, I’m talking about one of the most misunderstood aspects… Read more
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The Weekly Blueprint for Smarter AI Customer Support

I’ll share the most common reasons AI chatbots fail after… Read more
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Your support articles aren’t built for AI success

If your AI is giving wrong answers, sending customers in… Read more
