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CX-News: April 23, 2026 – Big headlines from CX companies
Our main story today is about Intercom shipping Fin for Sales, turning the playbook I built as a custom workflow last year into a native capability. Customer Experience…
4 min read
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CX-News: April 16, 2026 – Preserving human connection in AI-driven CX
Our main story today is about preserving human connection in AI-driven customer experience. Customer Experience News is a weekly newsletter about the most important news and discussions for…
4 min read
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CX-News: Apr 9, 2026 – Moving the store into the chat
Customer Experience News is a weekly newsletter about the most important news and discussions for Customer Experience and Customer Support Leaders. This is all the weekly news you…
4 min read
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One Prompt. Every Tool in Your CX Stack
Anthropic has built out a Claude Connector ecosystem that, from a CX and Support Operations lens, is an infrastructure shift. Dozens of connectors are now live across the…
4 min read
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CX-News: Apr 2, 2026 – Guest Intelligence for Live Events Going Beyond the Helpdesk
Customer Experience News is a weekly newsletter about the most important news and discussions for Customer Experience and Customer Support Leaders. This is all the weekly news you…
4 min read
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CX-News: Mar 26, 2026 – Intercom AI Agent Quality Assurance
This week: The Missing Layer Between High Automation Rates and Quality. Customer Experience News is a weekly newsletter about the most important news and discussions for Customer Experience…
4 min read
