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CX-News: Mar 19, 2026 – AI agents designed to self-improve
Customer Experience News is a weekly newsletter and video about the most important news and discussions for Customer Experience and Customer Support Leaders. This is all the weekly…
4 min read
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CX-News: Mar 5, 2026 – AI Moves From Suggesting to Executing Across Support Platforms
Customer Experience News is a weekly newsletter about the most important news and discussions for Customer Experience and Customer Support Leaders. Next week is Spring Break, so I’m…
4 min read
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CX-News: Feb 26, 2026 – Notion launches Custom Agents
Customer Experience News is a weekly newsletter about the most important news and discussions for Customer Experience and Customer Support Leaders. This is all the weekly news you…
4 min read
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CX-News: Feb 19, 2026 – Software sheds its interface and Support needs to govern AI agents
Customer Experience News is a weekly newsletter and video about the most important news and discussions for Customer Experience and Customer Support Leaders. Our main story today is…
4 min read
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CX-News: Feb 12, 2026 – What you need to know about MCP for Customer Support
Customer Experience News is a weekly newsletter about the most important news and discussions for Customer Experience and Customer Support Leaders. This is all the weekly news you…
4 min read
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Claude Cowork Customer Support Plugin: A Full Breakdown
Anthropic Just Released a Customer Support Plugin for Claude. Here Is What It Actually Does. On January 30, 2026, Anthropic released 11 plugins for Claude Cowork. One of…
4 min read
