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Unresolved – Acting on VOC still requires someone who’s been in the room
UNRESOLVED Episodes Be a guest About Case No. 006·Released July 15 · 2026·31:07 AI finds the signal. Acting on it still requires someone who’s been in the room.…
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CX-News: Fin, Gorgias, Help Scout, Front, Ada, Linear, and more
Customer Experience News is a weekly newsletter about the most important news and discussions for Customer Experience and Customer Support Leaders. This is all the weekly news you…
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Unresolved – Resolution means something different at every company
UNRESOLVED Episodes Be a guest About Case No. 005·Released July 1 · 2026·Runtime 36:42 Resolution means something different at every company This podcast is for the people who…
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CX-News – June 25, 2026: AI Agent behavior, knowledge management, scheduling
Customer Experience News is a weekly newsletter about the most important news and discussions for Customer Experience and Customer Support Leaders. This is all the weekly news you…
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CX-News.com: June 18, 2026 – Salesforce is absorbing Fin
Customer Experience News is a weekly newsletter about the most important news and discussions for Customer Experience and Customer Support Leaders. This is all the weekly news you…
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Unresolved – The development conversation managers keep skipping for themselves
UNRESOLVED Episodes Be a guest About Case No. 004·Released June 17 · 2026·Runtime 27:02 The development conversation managers keep skipping for themselves Yvette Johns spent years at Mailchimp…
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