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CX-News: August 13, 2026 – Smarter channel routing withless management
Customer Experience News is a weekly newsletter about the most important news and discussions for Customer Experience and Customer Support Leaders. This is all the weekly news you…
4 min read
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CX-News: Aug 6, 2026 – Surfacing similar past tickets in real-time
Customer Experience News is a weekly newsletter about the most important news and discussions for Customer Experience and Customer Support Leaders. This is all the weekly news you…
4 min read
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CX-News: July 30, 2026 – AI Agent Resolves Tickets Autonomously
Customer Experience News is a weekly newsletter about the most important news and discussions for Customer Experience and Customer Support Leaders. This is all the weekly news you…
4 min read
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CX-News: July 24, 2026 – Your Support Stack Is Getting Smarter
Customer Experience News is a weekly newsletter about the most important news and discussions for Customer Experience and Customer Support Leaders. Subscribe to the LinkedIn Newsletter for the condensed version.…
4 min read
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Unresolved – Acting on VOC still requires someone who’s been in the room
UNRESOLVED Episodes Be a guest About Case No. 006·Released July 15 · 2026·31:07 AI finds the signal. Acting on it still requires someone who’s been in the room.…
4 min read
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CX-News: Fin, Gorgias, Help Scout, Front, Ada, Linear, and more
Customer Experience News is a weekly newsletter about the most important news and discussions for Customer Experience and Customer Support Leaders. This is all the weekly news you…
4 min read
