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CX-News: Sept 3, 2026 – 10 product updates for September
Customer Experience News is a weekly newsletter about the most important news and discussions for Customer Experience and Customer Support Leaders. This is all the weekly news you…
4 min read
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CX-News: August 27, 2026 – Customer Support Is Starting to Look Like Precrime
Customer Experience News is a weekly newsletter about the most important news and discussions for Customer Experience and Customer Support Leaders. This is all the weekly news you…
4 min read
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Unresolved – When Feedback Has To Matter – Paul Tucker
UNRESOLVED Episodes Be a guest About Case No. 007·Released August 26 · 2026·Runtime 31:27 When Feedback Has To Matter Paul Tucker leads support and success for ChiroCat with…
4 min read
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Keeping Documentation Current When Product Ships Daily
Product teams are shipping faster. Engineers now orchestrate AI Agents to compress development cycles from quarters to weeks, and in some cases days. Customer Support has absorbed the…
4 min read
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CX-News: August 20, 2026 – Consumers Will Give AI Agents 3 Tries
Customer Experience News is a weekly newsletter about the most important news and discussions for Customer Experience and Customer Support Leaders. This is all the weekly news you…
4 min read
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The State of CX Products, Mid-2026
The clearest signal from seven months of CX product updates is that Agents are no longer in pilot. They are processing refunds, updating subscriptions, routing replacement shipments, and…
4 min read
