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One Slack Message Exposed 3 Gaps in My Support Team’s Processes
My top Technical Support said this to a customer, “You’re right, I can’t believe our team hasn’t fixed that yet!” I got a private message, “Hey, your team…
4 min read
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5 AI-focused LinkedIn Learning Courses
January’s full of noise about jumping to a new job. Here’s a different idea: build skills that make you more valuable where you are—or more prepared if you…
4 min read
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CX-News: Jan 15, 2026 – Voice AI is creating “ambient support”
Welcome to the Customer Experience News, an outlet for Support Leaders learn about products, updates, and releases from tools building solutions for Customer Support, Success, and Growth. January…
4 min read
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CX-News: Jan 8, 2026 – Stay updated on products you’re using
Welcome to Customer Experience News, a place to learn about updates and releases from all of the tools that are building solutions for Customer Support, Success, and Growth.…
4 min read
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Partner Your Support Team During Holidays — How to Scale Support Operations
Support volume reduces during holidays and year-end. Your team’s available, bored, and feeling regretful to have a Support position when the rest of the company is offline. Most…
4 min read
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Build Customer Support OKRs That Drive Results
Your support team closes 1,200 tickets per week. Your CSAT sits at 91%. Average response time is under 2 hours. And the company is still losing customers. in…
4 min read
