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CX-News: Feb 19, 2026 – Software sheds its interface and Support needs to govern AI agents
Customer Experience News is a weekly newsletter and video about the most important news and discussions for Customer Experience and Customer Support Leaders. Our main story today is…
4 min read
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CX-News: Feb 12, 2026 – What you need to know about MCP for Customer Support
Customer Experience News is a weekly newsletter about the most important news and discussions for Customer Experience and Customer Support Leaders. This is all the weekly news you…
4 min read
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Claude Cowork Customer Support Plugin: A Full Breakdown
Anthropic Just Released a Customer Support Plugin for Claude. Here Is What It Actually Does. On January 30, 2026, Anthropic released 11 plugins for Claude Cowork. One of…
4 min read
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CX-News: Feb 5, 2026 – acquisition, metrics, AI tool enhancements
Customer Experience News is a weekly newsletter and video about the most important news and discussions for Customer Experience and Customer Support Leaders. This is all the weekly…
4 min read
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CX-News: Jan 29, 2026 – Zendesk Unified Nav, Ada x Medallia, Channel Expansions
Customer Experience News is a weekly newsletter and video about the most important news and discussions for Customer Experience and Customer Support Leaders. This is all the weekly…
4 min read
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CX-News: Jan 22, 2026 – Video Analysis, Voice Actions, and Smarter Knowledge
Welcome to the Customer Experience News, an outlet for Support Leaders learn about products, updates, and releases from tools building solutions for Customer Support, Success, and Growth. CX…
4 min read
