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CX-News: Feb 5, 2026 – acquisition, metrics, AI tool enhancements
Customer Experience News is a weekly newsletter and video about the most important news and discussions for Customer Experience and Customer Support Leaders. This is all the weekly…
4 min read
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CX-News: Jan 29, 2026 – Zendesk Unified Nav, Ada x Medallia, Channel Expansions
Customer Experience News is a weekly newsletter and video about the most important news and discussions for Customer Experience and Customer Support Leaders. This is all the weekly…
4 min read
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CX-News: Jan 22, 2026 – Video Analysis, Voice Actions, and Smarter Knowledge
Welcome to the Customer Experience News, an outlet for Support Leaders learn about products, updates, and releases from tools building solutions for Customer Support, Success, and Growth. CX…
4 min read
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One Slack Message Exposed 3 Gaps in My Support Team’s Processes
My top Technical Support said this to a customer, “You’re right, I can’t believe our team hasn’t fixed that yet!” I got a private message, “Hey, your team…
4 min read
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5 AI-focused LinkedIn Learning Courses
January’s full of noise about jumping to a new job. Here’s a different idea: build skills that make you more valuable where you are—or more prepared if you…
4 min read
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CX-News: Jan 15, 2026 – Voice AI is creating “ambient support”
Welcome to the Customer Experience News, an outlet for Support Leaders learn about products, updates, and releases from tools building solutions for Customer Support, Success, and Growth. January…
4 min read
