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CX-News: May 7, 2026 – The Unresolved Question at the Center of CX and AI
Our main story today is about how CX leaders are reinventing everything that we’ve known about customer experience systems and processes. Customer Experience News is a weekly newsletter…
4 min read
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Unresolved – Proactively spotting the moment a customer experiences an issue
UNRESOLVED Episodes Be a guest Subscribe About Case No. 001·Released May 6 · 2026·Runtime 28:53 Proactively spotting the moment a customer experiences an issue Sarala Conlan’s six-person team…
4 min read
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CX-News: April 30 – Bi-Directional Customer Signals Are Changing CX
Our main story today is about Linear shipping bi-directional MCP support and what that means for how software companies are organized. With Agents that consume context from external…
4 min read
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CX-News: April 23, 2026 – Big headlines from CX companies
Our main story today is about Intercom shipping Fin for Sales, turning the playbook I built as a custom workflow last year into a native capability. Customer Experience…
4 min read
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CX-News: April 16, 2026 – Preserving human connection in AI-driven CX
Our main story today is about preserving human connection in AI-driven customer experience. Customer Experience News is a weekly newsletter about the most important news and discussions for…
4 min read
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CX-News: Apr 9, 2026 – Moving the store into the chat
Customer Experience News is a weekly newsletter about the most important news and discussions for Customer Experience and Customer Support Leaders. This is all the weekly news you…
4 min read
