Intercom
Helpdesk Platform
Intercom is a platform that uses both AI-powered chat and direct human messaging to assist businesses in interacting with their customers instantly. It offers teams a central place to handle all customer interactions, including answering common questions and sending updates.
-
CX-News: Fin, Gorgias, Help Scout, Front, Ada, Linear, and more

Customer Experience News is a weekly newsletter about the most… Read more
-
CX-News.com: June 18, 2026 – Salesforce is absorbing Fin

Customer Experience News is a weekly newsletter about the most… Read more
-
CX-News: June 11, 2026 – Self-Improving AI Agents for CX

Customer Experience News is a weekly newsletter about the most… Read more
-
CX-News: June 4, 2026 – AI Is Resolving Tickets and Losing the Signal

Customer Experience News is a weekly newsletter about the most… Read more
-
CX-News: May 28, 2026 – Engineering Outpaces CX

Customer Experience News is a weekly newsletter about the most… Read more
-
CX-News: May 14, 2026 – Intercom rebrands to Fin

This is our 18th edition of CX-News.com in 2026. Every… Read more
-
CX-News: April 23, 2026 – Big headlines from CX companies

Our main story today is about Intercom shipping Fin for… Read more
-
CX-News: Apr 9, 2026 – Moving the store into the chat

Customer Experience News is a weekly newsletter about the most… Read more
-
One Prompt. Every Tool in Your CX Stack

Anthropic has built out a Claude Connector ecosystem that, from… Read more
-
CX-News: Apr 2, 2026 – Guest Intelligence for Live Events Going Beyond the Helpdesk

Customer Experience News is a weekly newsletter about the most… Read more
