Gorgias
Helpdesk Platform
Customer communications platform for e-commerce brands. Bring all of your customer conversations and data together to create personalized and impactful interactions. Seamlessly integrate every channel and leverage 100+ ecommerce tools.
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CX-News: June 4, 2026 – AI Is Resolving Tickets and Losing the Signal

Customer Experience News is a weekly newsletter about the most… Read more
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CX-News: May 28, 2026 – Engineering Outpaces CX

Customer Experience News is a weekly newsletter about the most… Read more
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CX-News: May 14, 2026 – Intercom rebrands to Fin

This is our 18th edition of CX-News.com in 2026. Every… Read more
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CX-News: Apr 9, 2026 – Moving the store into the chat

Customer Experience News is a weekly newsletter about the most… Read more
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CX-News: Mar 19, 2026 – AI agents designed to self-improve

Customer Experience News is a weekly newsletter and video about… Read more
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CX-News: Mar 5, 2026 – AI Moves From Suggesting to Executing Across Support Platforms

Customer Experience News is a weekly newsletter about the most… Read more
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CX-News: Feb 19, 2026 – Software sheds its interface and Support needs to govern AI agents

Customer Experience News is a weekly newsletter and video about… Read more
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CX-News: Feb 12, 2026 – What you need to know about MCP for Customer Support

Customer Experience News is a weekly newsletter about the most… Read more
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CX-News: Jan 22, 2026 – Video Analysis, Voice Actions, and Smarter Knowledge

Welcome to the Customer Experience News, an outlet for Support… Read more
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CX-News: Jan 15, 2026 – Voice AI is creating “ambient support”

Welcome to the Customer Experience News, an outlet for Support… Read more
