Decagon
Enterprise Platform
Decagon is an enterprise-grade conversational AI platform designed to automate customer service by deploying intelligent agents across chat, email, and voice channels. It utilizes an “Agent Operating Procedures” (AOPs) framework to build AI agents capable of autonomously executing complex tasks and integrating with existing business tools like Zendesk and Salesforce.
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CX-News: Oct 8, 2026 – Consumers decide what access to give their personal agents

Customer Experience News is a weekly newsletter and video about… Read more
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CX-News: Sept 25, 2026 – 15 CX Product Updates that are changing customer support

Customer Experience News is a weekly newsletter and video about… Read more
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CX-News: Sept 17, 2026 – The Evolution of AI Agents for CX

Customer Experience News is a weekly newsletter about the most… Read more
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How AI Agents Evolved for Customer Support in 2026

A year ago, an AI Agent in customer support meant… Read more
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CX-News.com: June 18, 2026 – Salesforce is absorbing Fin

Customer Experience News is a weekly newsletter about the most… Read more
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CX-News: June 11, 2026 – Self-Improving AI Agents for CX

Customer Experience News is a weekly newsletter about the most… Read more
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CX-News: May 28, 2026 – Engineering Outpaces CX

Customer Experience News is a weekly newsletter about the most… Read more
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CX-News: May 14, 2026 – Intercom rebrands to Fin

This is our 18th edition of CX-News.com in 2026. Every… Read more
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CX-News: May 7, 2026 – The Unresolved Question at the Center of CX and AI

Our main story today is about how CX leaders are… Read more
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CX-News: Apr 2, 2026 – Guest Intelligence for Live Events Going Beyond the Helpdesk

Customer Experience News is a weekly newsletter about the most… Read more
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CX-News: Mar 19, 2026 – AI agents designed to self-improve

Customer Experience News is a weekly newsletter and video about… Read more
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CX-News: Feb 5, 2026 – acquisition, metrics, AI tool enhancements

Customer Experience News is a weekly newsletter and video about… Read more
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CX-News: Jan 22, 2026 – Video Analysis, Voice Actions, and Smarter Knowledge

Welcome to the Customer Experience News, an outlet for Support… Read more
