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Claude Cowork Customer Support Plugin: A Full Breakdown
Anthropic Just Released a Customer Support Plugin for Claude. Here… Read more
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CX-News: Jan 15, 2026 – Voice AI is creating “ambient support”
Welcome to the Customer Experience News, an outlet for Support… Read more
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Partner Your Support Team During Holidays — How to Scale Support Operations
Support volume reduces during holidays and year-end. Your team’s available,… Read more
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Build Customer Support OKRs That Drive Results
Your support team closes 1,200 tickets per week. Your CSAT… Read more
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Customer Support shouldn’t find out about product launches from customers
How shocking is it to find out about a feature… Read more
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The real AI Chatbot metrics that matter
Today, I’m talking about one of the most misunderstood aspects… Read more
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Your support articles aren’t built for AI success
If your AI is giving wrong answers, sending customers in… Read more
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5 AI predictions that will completely change customer service
AI is evolving faster than most companies can keep up… Read more
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Essential skills to build a high-performing Customer Support team
This is the second post in a series called “It… Read more
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Offering 24/7 support to your SaaS customers
This is the first blog post in a series called… Read more
