Tag: CX roles
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Essential skills to build a high-performing Customer Support team
This is the second post in a series called “It Takes a Team” where I will be covering the essential skills for building a high-performing Customer Experience (CX) team. In the previous episode of this series, I discussed creating an inbound forecasting model, identifying ways to reduce support volume, and aligning with the company on… Read more
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Offering 24/7 support to your SaaS customers
This is the first blog post in a series called “It Takes a Team.” Today, I’m sharing a story about being part of the early stages of Customer Experience (CX) development while the product and user base were rapidly growing. Then, I’ll cover three focus points to help you predict your future inbound conversations and… Read more
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3 key areas you need to prepare while introducing AI in customer support
This is the second of three posts in a series called Knowledge is Power, and today I’m talking about introducing AI in your customer support. It can be overwhelming when you don’t have time to research and figure out what you need to know about implementing AI into your customer-facing tools. I’ll cover three key… Read more