Tag: AI Chatbot
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Your support articles aren’t built for AI success
If your AI is giving wrong answers, sending customers in circles, or just flat-out missing the mark, I can almost guarantee the problem isn’t your AI technology. It’s what you’re feeding it. The number one reason your AI chatbot is failing your customers is your knowledge foundation. This is Part 2 of my 4-part series… Read more
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5 AI predictions that will completely change customer service
AI is evolving faster than most companies can keep up with. ChatGPT, Grok, Gemini, Claude, and DeepSeek are pushing the limits, and open-source AI is changing the game. There’s about to be a fundamental shift in how companies infuse AI throughout their products and processes. So, what’s next for Customer Service? How do we prepare?… Read more
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4 Key Components of an AI-First Customer Support Platform
In today’s fast-paced startup environment, efficiency and customer satisfaction are essential. Forward-thinking companies are adopting an AI-first approach, which benefits customers, support teams, and managers. This isn’t about just adding on AI as an afterthought. It’s about creating a complete system where AI tools work together to improve every step of the customer journey. This… Read more
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3 key areas you need to prepare while introducing AI in customer support
This is the second of three posts in a series called Knowledge is Power, and today I’m talking about introducing AI in your customer support. It can be overwhelming when you don’t have time to research and figure out what you need to know about implementing AI into your customer-facing tools. I’ll cover three key… Read more