Implementation & Consulting
Let’s get into details.
Rush to Resolution specializes in transforming customer support for SaaS startups leveraging AI solutions. We help you build a robust, scalable support system from the ground up, or optimize existing processes to drive efficiency, reduce costs, and enhance customer satisfaction.
01
Knowledge hub framework
Internal (company-facing) and External (customer-facing) Knowledge Bases are foundational for training, learning, and growing. New hires are onboarded quicker, customers self-serve solutions, employees find answers, and AI models can be established.
Rush to Resolution will develop your internal and external Knowledge Hub framework and design scalable management processes.
02
Front lines AI support
AI Chatbots have the potential to handle over 60% of your inbound support queries. “How do I…” is a common starting point for customers.
AI Assistants will guide support agents to the right information and through the right steps when customers report complex issues.
Rush to Resolution will develop and train AI chatbots and AI assistants, empowering your team to focus on the technical questions and support operations.
03
Identify gaps & growth opportunities
There are many blindspots when rapidly scaling teams and processes. Take a proactive stance towards your customer’s experience with our assessment to analyze gaps and identify opportunities.
Rush to Resolution will conduct a 75-point assessment of customer experience gaps and identify opportunities in support communication channels, support toolset/tech stack, and cross-company processes.
04
Hiring plan that scales
Customer Support is more than reactively answering inbound conversations. Operations, analytics, and strategy are involved, which requires a specific niche skill set.
Rush to Resolution will build a customer experience hiring strategy aligned with company growth to know when, where, and how to hire the right team mates.
05
Building internal communication processes
For a customer’s experience to be successful, the support team needs to be connected throughout the company.
Rush to Resolution will develop your Voice of Customer reports, tailored for Product, Marketing, and Design teams. We will develop customer handoff processes between Sales and Engineering teams. We will create the feedback loop for bugs and features.
Let’s talk.
Schedule a 30-minute consultation to explore how we can elevate your customer support and drive growth together.