Free Consultation
In this 30-minute strategy session, we will discuss the biggest obstacles holding back your customer experience from scaling.
You’ll gain suggestions on next steps you can perform or identify the big boulders that Rush to Resolution can work on for you.
Frequently Asked Questions
Have questions? We have answers.
Are your services all or nothing?
Our services are fully customizable to meet the unique needs of each company. We collaborate closely with you to tailor our approach, ensuring it aligns with your specific goals and objectives.
What customer communications platform do you prefer?
While we have experience with a variety of customer communication platforms, we specialize in Intercom. Our expertise includes using Intercom for customer communications, AI development, internal documentation, and creating external knowledge bases.
Why sign a contract with you when we can hire someone to build and manage Customer Support?
Early-stage companies often face budget constraints that make it challenging to hire someone with the extensive experience we bring. By partnering with us, you’ll gain access to seasoned expertise without the long-term commitment. We’ll also develop a hiring plan to ensure your team acquires the necessary skills to deliver exceptional customer experiences as your company grows.
What are your fees?
Our fees vary depending on the complexity and scope of each project. To provide an accurate estimate, we recommend scheduling a call with an idea of your budget. This allows us to tailor our services to meet your specific needs and goals for enhancing your customer experience.
What industries do you specialize in?
We primarily focus on Software as a Service (SaaS) businesses. Our experience spans early-stage startups, whether they’re preparing for launch or navigating Seed/Series A funding, as well as rapid-growth companies in Series B/C that require process optimization and alignment to scale effectively.
Do you offer ongoing support after the initial project is completed?
Yes, we offer ongoing support to ensure the continued success of the solutions we implement. This can include periodic check-ins, process reviews, additional training, and further optimization as your business evolves. Our goal is to provide lasting value and adapt our support to your changing needs.