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CX-News: May 14, 2026 – Intercom rebrands to Fin

This is our 18th edition of CX-News.com in 2026. Every… Read more
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CX-News: May 7, 2026 – The Unresolved Question at the Center of CX and AI

Our main story today is about how CX leaders are… Read more
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CX-News: April 30 – Bi-Directional Customer Signals Are Changing CX

Our main story today is about Linear shipping bi-directional MCP… Read more
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CX-News: April 23, 2026 – Big headlines from CX companies

Our main story today is about Intercom shipping Fin for… Read more
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CX-News: April 16, 2026 – Preserving human connection in AI-driven CX

Our main story today is about preserving human connection in… Read more
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CX-News: Apr 9, 2026 – Moving the store into the chat

Customer Experience News is a weekly newsletter about the most… Read more
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CX-News: Apr 2, 2026 – Guest Intelligence for Live Events Going Beyond the Helpdesk

Customer Experience News is a weekly newsletter about the most… Read more
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CX-News: Mar 26, 2026 – Intercom AI Agent Quality Assurance

This week: The Missing Layer Between High Automation Rates and… Read more
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CX-News: Mar 19, 2026 – AI agents designed to self-improve

Customer Experience News is a weekly newsletter and video about… Read more
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CX-News: Mar 5, 2026 – AI Moves From Suggesting to Executing Across Support Platforms

Customer Experience News is a weekly newsletter about the most… Read more
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CX-News: Feb 26, 2026 – Notion launches Custom Agents

Customer Experience News is a weekly newsletter about the most… Read more
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CX-News: Feb 19, 2026 – Software sheds its interface and Support needs to govern AI agents

Customer Experience News is a weekly newsletter and video about… Read more
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CX-News: Feb 12, 2026 – What you need to know about MCP for Customer Support

Customer Experience News is a weekly newsletter about the most… Read more
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CX-News: Feb 5, 2026 – acquisition, metrics, AI tool enhancements

Customer Experience News is a weekly newsletter and video about… Read more
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CX-News: Jan 29, 2026 – Zendesk Unified Nav, Ada x Medallia, Channel Expansions

Customer Experience News is a weekly newsletter and video about… Read more
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CX-News: Jan 22, 2026 – Video Analysis, Voice Actions, and Smarter Knowledge

Welcome to the Customer Experience News, an outlet for Support… Read more
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CX-News: Jan 15, 2026 – Voice AI is creating “ambient support”

Welcome to the Customer Experience News, an outlet for Support… Read more
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CX-News: Jan 8, 2026 – Stay updated on products you’re using

Welcome to Customer Experience News, a place to learn about… Read more

