Author: Brett Rush
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3 key areas you need to prepare while introducing AI in customer support
This is the second of three posts in a series called Knowledge is Power, and today I’m talking about introducing AI in your customer support. It can be overwhelming when you don’t have time to research and figure out what you need to know about implementing AI into your customer-facing tools. I’ll cover three key… Read more
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From Fluff to Function: Revamping Your Support Articles
We will explore how to transform your support articles from fluff to function in this series of Knowledge is Power. We dive into optimizing site structure for customer workflows, crafting concise, AI-friendly article formats, and writing for a global audience. Read more