Siena
AI Agent Platform
Siena is an AI customer service agent built for e-commerce brands, handling support tickets autonomously across channels like chat, email, and social. It differentiates from helpdesk add-on AI by positioning as a purpose-built agent with features like customer memory, visual understanding (images and now video), and automated review management.
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CX-News: Jan 22, 2026 – Video Analysis, Voice Actions, and Smarter Knowledge

Welcome to the Customer Experience News, an outlet for Support… Read more
