Category: Tech Stack
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Your support articles aren’t built for AI success
If your AI is giving wrong answers, sending customers in circles, or just flat-out missing the mark, I can almost guarantee the problem isn’t your AI technology. It’s what you’re feeding it. The number one reason your AI chatbot is failing your customers is your knowledge foundation. This is Part 2 of my 4-part series… Read more
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5 AI predictions that will completely change customer service
AI is evolving faster than most companies can keep up with. ChatGPT, Grok, Gemini, Claude, and DeepSeek are pushing the limits, and open-source AI is changing the game. There’s about to be a fundamental shift in how companies infuse AI throughout their products and processes. So, what’s next for Customer Service? How do we prepare?… Read more