Category: AI Success
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The Weekly Blueprint for Smarter AI Customer Support
I’ll share the most common reasons AI chatbots fail after spending time rewriting knowledge bases for AI consumption. It’s the “set it and forget it” mentality. If you invested in an AI solution hoping it would magically solve all your customer support problems, but now you’re watching it make the same mistakes week after week,… Read more
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Your support articles aren’t built for AI success
If your AI is giving wrong answers, sending customers in circles, or just flat-out missing the mark, I can almost guarantee the problem isn’t your AI technology. It’s what you’re feeding it. The number one reason your AI chatbot is failing your customers is your knowledge foundation. This is Part 2 of my 4-part series… Read more