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The Weekly Blueprint for Smarter AI Customer Support
I’ll share the most common reasons AI chatbots fail after spending time rewriting knowledge bases for AI consumption. It’s the “set it and forget it” mentality. If you…
4 min read
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Your support articles aren’t built for AI success
If your AI is giving wrong answers, sending customers in circles, or just flat-out missing the mark, I can almost guarantee the problem isn’t your AI technology. It’s…
4 min read
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Addressing issues when implementing AI chatbots
Is your AI chatbot driving customers away instead of helping them? You’re not alone. I recently worked with a SaaS company whose AI chatbot was answering customer questions…
4 min read
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5 AI predictions that will completely change customer service
AI is evolving faster than most companies can keep up with. ChatGPT, Grok, Gemini, Claude, and DeepSeek are pushing the limits, and open-source AI is changing the game. …
4 min read
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Essential skills to build a high-performing Customer Support team
This is the second post in a series called “It Takes a Team” where I will be covering the essential skills for building a high-performing Customer Experience (CX)…
4 min read
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Offering 24/7 support to your SaaS customers
This is the first blog post in a series called “It Takes a Team.” Today, I’m sharing a story about being part of the early stages of Customer…
4 min read
