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CX-News: Mar 19, 2026 – AI agents designed to self-improve
Customer Experience News is a weekly newsletter and video about…
4 min read
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CX-News: Mar 5, 2026 – AI Moves From Suggesting to Executing Across Support Platforms
Customer Experience News is a weekly newsletter about the most…
4 min read
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CX-News: Feb 26, 2026 – Notion launches Custom Agents
Customer Experience News is a weekly newsletter about the most…
4 min read
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CX-News: Feb 19, 2026 – Software sheds its interface and Support needs to govern AI agents
Customer Experience News is a weekly newsletter and video about…
4 min read
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CX-News: Feb 12, 2026 – What you need to know about MCP for Customer Support
Customer Experience News is a weekly newsletter about the most…
4 min read
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Claude Cowork Customer Support Plugin: A Full Breakdown
Anthropic Just Released a Customer Support Plugin for Claude. Here…
4 min read
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CX-News: Jan 29, 2026 – Zendesk Unified Nav, Ada x Medallia, Channel Expansions
Customer Experience News is a weekly newsletter and video about…
4 min read
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CX-News: Jan 22, 2026 – Video Analysis, Voice Actions, and Smarter Knowledge
Welcome to the Customer Experience News, an outlet for Support…
4 min read
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One Slack Message Exposed 3 Gaps in My Support Team’s Processes
My top Technical Support said this to a customer, “You’re…
4 min read
