January’s full of noise about jumping to a new job. Here’s a different idea: build skills that make you more valuable where you are—or more prepared if you decide to move.
LinkedIn Learning is free through most public libraries.
You don’t need to pay for a subscription. Just your library card.
Give it a try → Library access to LinkedIn Learning
NOTE: if this doesn’t work, try searching “(your city) LinkedIn Learning Library Access”.
I had to use a Knoxville-specific URL.
I’ve pulled together 5 AI-focused courses that connect directly to Support work, plus a few extras if you’re eyeing a Support Engineer or security-adjacent path.
Ethics in the Age of Generative AI
If your team is rolling out AI tools, someone needs to ask the hard questions. This course gives you a framework for spotting ethical risks before they become customer trust issues. Useful for anyone influencing how AI gets deployed in Support.
Boosting your Time Management with AI Tools
Support leaders juggle a lot. This course covers using AI for goal-setting, task prioritization, and automating repetitive work. If you’re looking to reclaim hours in your week, start here.
ChatGPT Tips for the Help Desk
Built specifically for Support. Covers prompt engineering, agent scripting, self-help content, and problem resolution workflows. If you’re figuring out where generative AI fits in your queue, this is the playbook.
Build AI Agents and Automate Workflows with n8n
Want to connect your tools without waiting on Engineering? This course teaches you to build AI-powered automations using n8n, linking platforms like Google Sheets and Slack. Great for Support Ops folks who want to reduce manual work.
Getting Started with Custom GPTs, Copilots, and AI Agents
No coding required. Learn to build custom AI tools for internal use or customer-facing applications. If you’ve thought about creating a support-specific GPT, this learning path walks you through it.
A few more if you’re exploring Support Engineer or security paths:
Introduction to Web APIs
APIs show up everywhere in Support tooling. This beginner course covers JSON, making requests, reading documentation, and error handling. A solid foundation if you’re moving toward technical support or Support Engineering.
IT and Cybersecurity Risk Management Essential Training
Support teams handle sensitive customer data daily. This course teaches practical risk management that works with limited resources—relevant whether you’re building internal processes or answering security questionnaires.
Cybersecurity Foundations: Governance, Risk, and Compliance (GRC)
If your company deals with SOC 2, ISO 27001, or compliance audits, this course explains the frameworks. It also covers AI governance, which is becoming part of the conversation for any team using AI tools.
That’s the list. 8 courses, zero cost, real skills.
Pick one. Block an hour this week to get started. See where it takes you.
If you’re not sure which path fits, drop a comment or send me a message. I’m happy to talk through where you’re headed.
→ Build Support systems that scale
If you’re a Support Leader who knows your team needs better systems but you’re too buried in the queue to build them, take a look at this.
You’re hitting your numbers, but it’s costing you nights, weekends, and your best people burning out.
You can see the problems like manual escalations, outdated articles, and AI that’s causing a new layer of confusion, but there’s no time to fix them.
I’ve been there.
I inherited 10,000 unanswered conversations and turned it into 98% CSAT before Adobe acquired us for $1.3 billion.
Rush to Resolution helps Support Leaders build the systems that scale so YOU’RE not the system anymore.
Schedule a call and let’s connect. →
